Yes. You need 2 ISPs, the main and the backup one.
The backup ISP will only be used when the main one goes out of service.

You can use the backup ISP that you want, the only condition is that they have to provide you with a router with at least 1 Ethernet port to connect to our router.

Each ISP will provide you with their own router, each on its own network. Without our router, if you have computers or VoIP phones physically connected via Ethernet, you would have to manually change them to the backup network each time the main ISP goes down. Cellphones don't change to a different Wi-Fi network that easily, unless the one they're connected to disappears. Our router allows you to automate this process without any user intervention, and receive notifications when your ISPs go down.

Correct. The router will balance the load between the 2 ISPs simultaneously, so both connections will be active and you'll be using the 20Mbps

Our team will first configure your 2 ISP routers so that they're compatible with ours. Once this is done, our router will be shipped to you, and we'll let you know how to connect it over a phone/video call.

Yes, our team is fully bilingual, so you won't have any issues with that.

Servers are usually configured with a static IP, or a reserved DHCP address. We can configure our router as the DHCP server in your network and use the same subnet you're currently using, so that your servers keep using their same IP addresses.

Since the backup provider keeps working, you don't lose your internet connectivity. You get a notification.

Nothing. Assuming the main ISP is working, the service keeps running as usual. You get an automatic notification.

Around 8 seconds.

This type of traffic is known as real-time (live), which means that for around 8 seconds, while the switch over takes place, your call will lose the audio/video. After these 8 seconds your call will keep working as usual, you don't have to start a new call.

This type of traffic is not real-time, so you probably won't notice that the switch over took place.

Each time that 1 of the ISPs goes down, you will get an automated WhatsApp, Telegram message or email. Once it comes back up, you will get another notification.

Of course. This requires additional configuration, so the price will vary. You can get in touch with us and we'll provide more details.

Yes, the price includes the equipment purchase.

You will not be able to view or edit the configuration. The router is managed by our team, and any required configuration changes will be performed by us remotely.

This is unlikely to happen (but it could). Based on our experience, ISPs usually run out of service at different times, but if it does happen, you will be out of service until at least 1 of the 2 ISPs comes back up.